Return Policy

• If your product is defective, damaged, or incorrect/incomplete at the time of delivery, please contact us within the applicable return policy period of 14 days. Your product may be eligible for a refund or replacement depending on the product and its condition.

• Please note that some products are not eligible for return if the reason is “No longer needed”.

• If the return period has expired, the return request cannot be accepted.

Conditions for Returns

• The product must be unused, unworn, unwashed, and free from any flaws.

• The product must include all original items that came with it: tags, user manuals, warranty cards, accessories, and packaging materials.

• The product must be returned in its original, undamaged manufacturer packaging/box.

• If a product is returned in inadequate or damaged condition, Dotpoint reserves the right to reject the return and send the item back to you.

Return Reasons

Returns or refunds will be accepted if:

• The product delivered is damaged (physically broken or destroyed), defective, or malfunctioning.

• The product delivered is incorrect (different from what was shown or described on the website).

• The product delivered is incomplete (missing parts or accessories).

Returns or Refund Not Accepted If

• The return request is due to a change of mind after purchase.

• The product shows signs of use, wear, or damage caused after delivery.

• The product is missing original packaging, tags, or accessories.

• The return request is made after the 14-day return period.

Warranty Information

Some products sold by Dotpoint come with an extended warranty period.
If your item includes a longer warranty, the warranty duration will be clearly mentioned on the product page.
Warranty claims made after the return period will be handled according to the specific warranty terms provided for that product.